Online course Conflict management in teams

At the end of this course, the learner will know what conflicts between members of work teams are, the reason for their occurrence and their different types. You will understand the ways in which they can be prevented so as to maintain a calm and productive working environment where respect and understanding prevail.

FOR WHOM THIS TRAINING IS SUITABLE

Anyone who wants to understand more about why conflicts arise in teams
For all those who want to learn what is the right approach to deal with conflicts according to their type
For all those who want to gain confidence in dealing with team conflicts, managing to maintain a harmonious and productive working environment.

TRAINING PROGRAMME

I. What is conflict in the work team?

II. Types of conflicts in the team

By functional feature
- Functional conflicts
- Dysfunctional conflicts
By origin of the conflict
According to the behaviour
- Constructive team conflicts
- Destructive team conflicts

III. Conflict resolution within the team. Strategies and approach

Defining conflict
Evaluating conflict
Conflict Resolution
Useful tips for preventing conflict in the team

IV. Difficulties in managing team conflicts

V. Managing telework conflicts

Preventing teleworking conflicts

WHAT KNOWLEDGE AND SKILLS YOU WILL ACQUIRE

You will learn what team conflicts are
Detailed information about their types
What are the causes of conflicts and the signs of their existence
Different methods of conflict management, tailored to their type
Possible causes of difficulties in dealing with conflict
How to deal with conflicts when working remotely

WHY CHOOSE OUR TRAINING

“Conflict that arises between members of a team is an unwanted, interpersonal problem that arises between two or more members of the same work group and negatively affects team performance.”
There is no team in which conflicts do not arise. It is therefore important to take the right measures at the right time so that problems do not have a serious negative impact on the working environment.
If you want to learn more about the art of managing conflict so that you can maintain good relationships and understanding among your team members, this course is for you!
If we have provoked your interest or you have any questions, we are available at tel. +359 2 850 53 64 or email office@nit
See more at: https://store.nit.bg/upravlenie-na-konflikti

UPON SUCCESSFUL COMPLETION OF THE TRAINING YOU WILL RECEIVE A CERTIFICATE

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