Online Course Conflict Management

• Professions in the business environment
• Managers – human resources, events, utilities, manufacturing plant, etc.
• Company owners
• Owners of companies
• Co-owners in a family business
• Owners of a hotel/tourism company
• Consultants
• Directors/officers in a public institution
• The course is suitable for people who face conflict situations, regardless of their level of professional development and position.

• You will be able to determine your current conflict resolution style.
• Know the main causes of conflict in the workplace and how to deal with them.
• Recognising the signs of a conflict situation and its stage of development.
• Use of the required style of behaviour depending on the stage of the conflict situation.
• Use of questions to resolve and defuse the situation.
• Techniques for dealing with conflict situations at work.

The “Conflict Management” training contains up-to-date and practically oriented information, enriched with numerous examples and exercise tasks. Presents theory refracted through common practices and ways we can turn dangerous conflicts into constructive conversations.
With our interactive online training, you set the pace – with no lecturers to conform to and no travel time. Our virtual academy is “open” 24/7 so your inquisitive mind can whirl at any time. Internet access is a must, but it is the foundational requirement for all online courses.
Last but not least, upon successful completion of the training you will receive a certificate proving the knowledge and skills you have acquired, which will inevitably be an excellent addition to your portfolio of opportunities.
If we have provoked your interest or you have any questions, we are available at tel. +359 2 850 53 64 or email office@nitbg.com