Online course Introduction to Business Communication

The ability to communicate and express our ideas in a way that is understandable to others – in business circles, this is the key to success. The better our communication skills, the better your working relationships and the higher your results will be. Find out how in our training.

• Managers and management positions
• Application specialists with control functions
• Posts in the field of information and communication
• technologies
• Administrative support staff with a need for
• communication skills
• Managing Directors
• Executive Directors
• Administrative Heads
• Jobs and professions that require excellent communication skills and effective listening in working relationships with colleagues, employees, customers, or partners.

• What is communication and what stages does it go through?
• Verbal communication in business communication
  • What is verbal communication?
  • What goals can you use verbal communication to achieve – making a good first impression, getting the information you need, getting the deal done, etc.?
• Effective communication
  • An exercise to develop effective speaking skills;
  • Breathing exercise;
  • Other tips for effective communication – verbal skills such as voice volume, articulation, attention-getting techniques.
• Non-verbal communication in business communication
  • What is non-verbal communication? Nonverbal language?
  • How to decipher the basic body language cues – eye contact, facial expressions, body posture and gestures?
• Effective listening
  • What are the main barriers to effective listening?
  • Tips for improving effective listening skills.

• Application of communication method and techniques for effective verbal and non-verbal communication
• Influencing skills through articulation and behaviour in meetings
• Recognising favourable and unfavourable signs of non-verbal communication
• Knowledge of body language and non-verbal language
• Building effective listening skills
• Building communication skills, effective communication, communication skills